Kahului >Beauty > Maui Hair & Body
270 Dairy Rd Ste 240, Kahului, HI | Directions 9673220.881572 -156.454709
Mon. - Sat. 10am - 9pm;Sun. 10am - 7pm
Ghost Town!! – I'm a frequent waxing customer at Maui Hair & Body. I was currently in on Sunday and noticed something very different! Two older women were working at the front desk area, some of the employees were sitting outside and it just seemed like a "ghost town" in there. The atmosphere has changed for the worse and the feeling of "aloha" is no longer there. I can remember when it was upbeat, busy and the front desk was always smiling! The feeling I get is such an irie one! Not comfortable like before! It was almost frightening. What happened to the good old Maui Hair & Body Salon I used to know??????
What is customer service?? – My name is C. Tawney. I had services done at Maui Hair and Body Salon about 2 weeks ago. I would like to say that my hair turned out terrific!! Lehua was my stylist & she did such a great job and matched my color/highlights to exactly what I had wanted. And my haircut was one of a kind! Props to this salon for having such a great hairsytlist! Thank you Lehua for making me feel so welcome!
Just because my hair turned out great, I can't say the same for the receptionist area. I get really annoyed when I can hear receptionists talking about their fellow co-workers and play it off. I do not even know who they were referring to but if I did then I would know the whole story. I think that it was very, very unprofessional for anyone at the front to be bad mouthing someone that they work closely with. They even said some profanilty and that was just plain rude! I felt so bad for the person they were speaking of!
I think the owners, should better train their receptionists, to watch what they say & where they're saying it! And should talk also with other employees because some of them joined in!
Worst Experience Ever!!!!!!! – I've been a very loyal customer to Maui Hair & Body Salon. I've had services with them for over 3 years. This past time that I had went in, I received a multiple of services. I had my hair highlighted/cut, manicure/pedicure & also some waxing. I noticed that within the past couple of years they have a very high turnover in receptionists. You get used to one or two of them & then there's someone new & they of course don't know what the hell they are doing. This one incident, the receptionist was a little chunky & spoke soft. She didn't greet me, check if I had an appointment or acknowlege me at all. I stood there for 5 min & all the while, other employees were all crowded around the check-in area. Another receptionist came from the back area, she was a local girl with spikey hair, she approached me & asked if I had an appointment and took care of me the way I was suppose to be taken cared of. I've never had a problem with that particular receptionist & I wish I knew her name cause she no longer works there. She was always so friendly and always remembered my name.
That started off my whole day in the salon wrong. My hair & nails were done to the best they could be but when I received waxing from yet another new employee, she ripped skin on my lip and brow. I could see if she told me about it but said nothing. I paid for all my services, left and when I woke up the next morning, my lip & brow were scabbed and very red. I felt like skin was cut off my face! I called them and they did nothing. They were not apologetic or sympathized with what happened and expected me to go see a doctor for treatment. I know I signed a waiver before the service, I wasn't expecting my money back. But whoever the manager was handled it in a very unprofessional way. I was so upset that I hung up on them! I've never returned to this salon since then. I think that the customer service was bad and the whole atmosphere was just so different from what I remembered!!
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